Licensing and Credentialing of Telehealth Programs

Licensing and credentialing telehealth providers can pose challenges to expanding telehealth programs in rural communities. Licensing refers to the process of securing the authority to practice medicine within a state. Credentialing refers to the process of verifying the provider's license, education, insurance, and other information to ensure they meet the standards of practice required by the hospital or healthcare facility. During the COVID-19 pandemic, many state governments made changes to licensing and credentialing processes to facilitate telehealth access.

Licensing and credentialing are intended to protect patients by ensuring that telehealth providers are in compliance with state regulations and hospital policies. However, licensing and credentialing can be time-consuming administrative processes, and rural telehealth programs with limited resources may become burdened by renewing licenses for providers to practice in several states and hospitals. In addition, states require medical licenses to be renewed periodically, typically every one to two years.

Some states and associations are taking steps to increase the portability of clinical licenses. For example, the Federation of State Medical Boards offers the Federation Credentials Verification Service and the Uniform Application for Licensure, streamlines the application process for physicians and physician assistants. Several states also participate in interstate compacts for healthcare providers, which facilitate multi-state licensing. Some licensure compacts, such as the Nurse Licensure Compact, grant providers one multi-state license that allows eligible providers to practice in all participating states. Others, such as the Interstate Medical Licensure Compact, create an expedited pathway for licensure that makes it easier for providers to apply for multiple licenses. The Center for Connected Health Policy also provides details about cross-state licensing for every state.

Rural communities should be aware of credentialing by proxy — a streamlined process for credentialing telehealth providers. Credentialing by proxy can help rural programs expand telehealth services by allowing hospitals, including Critical Access Hospitals (the originating sites of telehealth), to rely on the credentialing process of distant telehealth sites. The California Telehealth Resource Center offers a privileging and credentialing checklist that can help rural communities shape the written agreement between the originating and distant sites. Provider Bridge also offers a technology platform to streamline the licensure process, which may help rural communities to mobilize healthcare providers quickly during states of emergency.

Resources to Learn More

Multi-Discipline Licensure Resource Project
Website
Provides information on emergency regulations and licensing for occupational and physical therapists, psychologists, and social workers. Resources include state-specific information related to licensure, telehealth, COVID-19, and online and phone support.