Quality Improvement

Upon implementing a care coordination program, it is important to develop a plan to assess and assure program quality, implement mid-course changes, and measure progress. Care coordination programs may want to institute a formal quality improvement process to ensure that program goals are met and that patient and program outcomes are evaluated. Quality improvement should focus on both the patient as well as the care coordination processes. For additional information and resources about quality improvement in care coordination programs, see Module 5 Evaluation as well as Evaluating Rural Programs in the Rural Community Health Toolkit.