Examining the Potential of Information Technology to Improve Public Insurance Application Processes: Enrollee Assessments from a Concurrent Mixed Method Analysis

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Reports on Medicaid and Children's Health Insurance Program (CHIP) beneficiaries' readiness to use technology as part of the application process. Also discusses enrollees' preferences for technology versus face-to-face interaction for different aspects of the application process. Compares responses for rural, small metropolitan, and major metropolitan area enrollees.

Abhay Nath Mishra, Patricia Ketsche, James Marton, Angela Snyder, Susan McLaren

JAMIA, 21(6), 1045-52

11/2014

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Benefit enrollment and application · Children and youth · Health insurance · Medicaid · Technology for health and human services