Veterans Health Care: VA's Video Telehealth Access Program Would Benefit from Performance Goals and Measures
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Description
Describes programs implemented by the U.S. Department of Veterans Affairs Veterans Health Administration (VHA) to address veterans' barriers to accessing telehealth, with a focus on the Accessing Telehealth at Local Area Stations (ATLAS) Pilot Program. Examines telehealth performance and use data, veterans' satisfaction with VHA telehealth services, and VHA efforts to assess the quality of its telehealth services. Offers recommendations to the VHA regarding the development and use of performance goals and measures to assess the effectiveness and efficiency of the ATLAS program.
Date
08/2024
Type
Document
Organization
Government Accountability Office
Tagged as
Access · Policy · Telehealth · Veterans