Veterans Health Care: Opportunities Exist to Improve Assessment of Network Adequacy for Mental Health

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Provides an overview of the U.S. Department of Veterans Affairs (VA) Community Care Networks (CCN) program and how the VA and contractors develop and maintain mental health provider networks. Describes how the VA assesses the adequacy of the CCN mental health provider networks. Examines the extent to which the VA collects information on the factors that contribute to scheduling timeliness challenges for community care appointments, including for mental health appointments. Presents data on the percentage of CCN mental health claims that were within drive-time and appointment-availability standards between April 2022 and March 2023 by CCN region, rurality, and care setting.

06/2024

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Government Accountability Office

Access · Healthcare facilities · Mental health · Policy · Rural-urban differences · Statistics and data · Veterans