Patient Experiences: Best Practices of High Performing Critical Access Hospitals
Link
Description
Recording of a December 15, 2020, webinar discussing best practices used by high-performing Critical Access Hospitals (CAH) regarding patient satisfaction. Provides an overview of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey and examines Oklahoma CAH performance in HCAHPS. Presents best practices for improving HCAHPS performance and for patient and family engagement during the COVID-19 pandemic. Transcript available below description.
Author(s)
Karla Weng
Date
12/2020
Type
Video/Multimedia
Organizations
Oklahoma State University Center for Rural Health, Stratis Health
Tagged as
Critical Access Hospitals · Healthcare quality · Oklahoma
Related Content
Organizations (2)
- Oklahoma State University Center for Rural Health, view details
- Stratis Health, view details